Last updated: March 23, 2026
Currency displayed on the website: USD

At Craftywdy, we want customers to be able to review our return conditions, return request timeline, return shipping responsibilities, and refund processing terms before placing an order. This policy explains how return and refund requests are reviewed, what conditions apply, and how we handle items that arrive defective, damaged, incorrect, or incomplete.

Unless otherwise stated, all timeframes in this policy are counted in business days only, meaning Monday through Friday, excluding public holidays.

1. Return Request Period

A return request may be submitted within 30 days from the delivery date.

This 30-day period refers to the time allowed to start the return request. It does not mean the returned parcel must physically arrive back within those same 30 days.

To begin a return request, please contact us and provide:

  • your order number
  • the name used for the order
  • the reason for the return or a brief explanation of the issue

Requests submitted after the applicable return period may not be eligible for approval.

2. Product Inspection After Delivery

Customers should inspect the item promptly after delivery.

If the product arrives with visible damage, is not the correct item, is missing components or accessories, or shows a problem upon opening for inspection, you must contact us within 48 hours of delivery.

To help us review the issue more efficiently, we strongly recommend keeping the following where available:

  • an unboxing video
  • photos of the outer package, especially if there is visible shipping damage
  • clear photos of the item and the issue found
  • photos showing included and missing accessories or components, if applicable

Opening the parcel and checking the product does not by itself make the order ineligible for return review. However, except for approved defect, damage, incorrect-item, or missing-item cases, the product must still satisfy the return conditions below.

3. Conditions for an Approved Return

To qualify for return approval, the item must generally be:

  • in original condition
  • not used beyond what is reasonably necessary for inspection
  • returned with all included parts, components, and accessories
  • packed securely for return transit

A return request may be declined if the product:

  • shows use beyond normal inspection
  • has been damaged after delivery for reasons unrelated to its original condition
  • is missing parts, accessories, or components that were not reported within the required notice period
  • is returned in a condition that is no longer suitable for resale

4. Returns for Change of Mind

A return will be treated as a change-of-mind return if the customer:

  • no longer wants the item
  • ordered the wrong product
  • wants a different color
  • wants another model
  • prefers to switch to another item

For approved change-of-mind returns:

  • the customer is responsible for return shipping costs
  • the original shipping fee is not refundable
  • the request must still be submitted within the stated return period
  • if the customer wants a different item, a new order may be placed separately after the current return case is handled

Import duties, customs fees, local taxes, and similar destination charges, if any, are not refundable unless required by applicable law.

5. Defective, Damaged, Incorrect, or Missing Items

If your order arrives defective, damaged, incorrect, or missing parts or accessories, please contact us within 48 hours from delivery.

Please include the following where possible:

  • order number
  • brief description of the issue
  • clear photos of the product
  • unboxing photos or video, if available
  • photos of the outer parcel if there is visible package damage

If, after review, the issue is confirmed as a valid arrival problem, we will determine the appropriate resolution for the case. Depending on the situation, the resolution may include:

  • a refund
  • a replacement
  • shipment of the missing part or item, where appropriate
  • another reasonable support solution

For approved cases involving defective, damaged, incorrect, or incomplete items from delivery, return shipping responsibility will be handled according to the solution approved for that case.

If a refund is approved for such a case, the original shipping charge will also be refunded.

6. Return Authorization Is Required

Please do not send any item back without contacting us first.

All returns must be reviewed and approved before shipment. Once approved, we will provide the return instructions applicable to your case.

A parcel sent back without prior approval may be refused, delayed, or remain ineligible for processing.

7. Return Address

If your return request is approved, the item must be returned to the address we provide in the return instructions. Our return contact details are:

Craftywdy
2050 Tradeport Drive, Orlando, Florida 32824, United States

Do not send a return until you have received confirmation and instructions from us.

8. Return Shipping Responsibility

For approved returns due to change of mind, the customer is responsible for arranging return shipment and paying the related return shipping cost.

For approved cases involving defective, damaged, incorrect, or missing items from delivery, we will provide instructions based on the nature of the issue and the resolution approved.

If you arrange return shipping yourself, we recommend using a service with tracking, where available.

9. Responsibility During Return Transit

For customer-arranged returns, the customer remains responsible for the parcel until it is successfully delivered to the approved return address.

If the return shipment is lost, delayed, or damaged in transit while being returned through a carrier chosen by the customer, the matter must be pursued with that return carrier.

For that reason, please keep:

  • your shipping receipt
  • your tracking number
  • carrier confirmation documents

10. Packaging for Returns

Where possible, returned items should be sent back with the original packaging and protective materials.

If the original outer carton is no longer available, the customer must use suitable replacement packaging that protects the item properly during transit.

Lack of the original carton does not automatically make a return ineligible, but the product must still be returned safely and in accordance with the conditions of this policy.

11. Restocking Fees

We do not charge a restocking fee for returns approved under this policy.

12. Refund Processing

Once the returned item has been received and inspected, any approved refund will be processed within 7 business days.

This processing timeframe begins after we complete return receipt and inspection, not from the date the request is first submitted or the date the parcel is sent.

Refunds are issued to the original payment method used for the order.

Please note that banks, card issuers, and payment providers may require additional time before the refunded amount appears in the customer’s account.

For approved change-of-mind returns:

  • the original shipping charge is not refundable

For approved defective, damaged, incorrect, or missing-item cases:

  • the original shipping charge will be refunded together with the approved refund amount

13. Partial Refunds and Customer Service Vouchers

Partial refunds are not part of our standard policy.

In some appropriate situations, we may choose to offer a support voucher as a customer service option. Any such offer is made at our discretion on a case-by-case basis and is not automatically available for every order.

14. Exchanges

We do not guarantee direct exchanges as part of the standard return process.

If a customer wants another color, model, or item, the request will generally be handled as a return under the change-of-mind section of this policy, and any replacement purchase should be placed separately.

15. Final Sale Items

If an item is clearly identified on the website, product page, or at checkout as final sale, it is not eligible for return or refund unless required by law or unless the item arrives defective, damaged, incorrect, or missing parts from the outset.

If an item is not clearly marked as final sale, it will be reviewed under this standard policy.

16. Gift Orders and Orders Sent to Another Recipient

If an order was delivered to someone other than the purchaser, any return or refund request must still be matched to the original order information so we can verify the purchase and review the request properly.

Any approved refund will be issued back to the original payment method used for the order.

Store credit for gift recipients is not provided as a standard policy.

17. General Terms

This policy should be read together with the information shown on our website, at checkout, and in other applicable store policies.

If mandatory law in a customer’s jurisdiction requires a different treatment for part of a return or refund request, we will apply that legal requirement to the extent necessary.

18. Contact Us

If you need help with a return or refund request, please contact us through our Contact page or using the details below:

Address: 2050 Tradeport Drive, Orlando, Florida 32824, United States
Phone: +1 (734) 502-7170
Email: [email protected]
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST