Last updated: March 23, 2026
Currency displayed on the website: USD
At Craftywdy, we value customer privacy and want you to understand how information may be collected, used, stored, shared, and protected when you visit our website, place an order, contact us, or use features connected with our services.
This Privacy Policy applies to information collected through our website, checkout process, contact forms, customer support communications, and related website functions. By using the website, you acknowledge this Privacy Policy to the extent permitted by applicable law.
1. What This Policy Covers
This Privacy Policy explains:
- what types of information we may collect
- how we use that information
- when information may be shared with service providers or other parties
- how we handle cookies and similar technologies
- how long information may be kept
- what choices or rights may be available to you
- how to contact us about privacy-related matters
2. Information We May Collect
Depending on how you interact with the website or with our support team, we may collect different categories of information.
2.1 Information You Submit to Us
When you place an order, contact us, or complete a form on the website, we may collect information such as:
- full name
- email address
- phone number
- shipping address
- billing address, where required
- order-related details you provide
- message content, support requests, or feedback you send to us
- any other information you voluntarily submit
2.2 Order and Transaction Details
When an order is placed, we may collect or generate order-related records, including:
- order number
- items purchased
- order amount
- shipping fee
- payment status
- delivery status
- communication records related to the order
- information connected with cancellations, returns, refunds, or support requests
2.3 Technical and Usage Information
Some information may be collected automatically when you access the website, such as:
- IP address
- browser type
- device type
- operating system
- pages visited
- visit time
- technical usage patterns
- referring source or traffic source
- general website interaction data used for analytics or performance purposes
2.4 Information From Service Providers or Other Third Parties
We may also receive limited information from third parties that help us operate the website or process orders, including:
- payment service providers
- shipping carriers
- ecommerce or order management systems
- analytics providers
- email or customer communication tools
- security or technical support services
3. How We Use Information
We use information for purposes reasonably connected with operating the website and serving customers. These purposes may include:
- processing and managing orders
- confirming transactions
- arranging shipment and sending delivery updates
- responding to questions, support requests, or complaints
- verifying information where necessary
- detecting, reviewing, or helping prevent suspicious or fraudulent activity
- improving website performance, features, and customer experience
- maintaining customer service, accounting, operational, or legal records
- sending order confirmations, shipping notices, and service-related communications
- sending promotional or marketing messages where allowed by your choices or applicable law
4. When Information May Be Shared
We do not sell customer personal information as a normal part of our business operations.
However, information may be shared where reasonably necessary for website operation, order handling, or legal compliance. This may include sharing with:
- payment providers for payment processing
- shipping carriers for order delivery
- email and notification providers
- analytics, hosting, technical, or security providers
- website tools, plugins, platforms, or operational service providers
- legal authorities, advisers, or relevant parties where required for legal compliance, dispute handling, fraud prevention, or protection of lawful interests
Information is shared only to the extent reasonably necessary for the relevant purpose.
5. Payment-Related Information
Payments made on the website are processed through appropriate payment service providers.
When you submit payment at checkout, some payment and transaction information may be handled directly by the payment provider according to that provider’s own terms, systems, and privacy practices.
For security reasons, customers should not send full card details or other sensitive payment information through email, ordinary contact forms, or channels not intended for payment processing.
Refund handling is addressed more specifically in our Payment Policy, Cancellation Policy, and Returns & Refunds Policy.
6. Cookies and Similar Tools
Our website may use cookies and similar technologies to support essential website functions, improve performance, remember preferences, and understand how visitors use the website.
These technologies may help with activities such as:
- enabling basic site functionality
- remembering session preferences
- measuring performance and website stability
- improving browsing experience
- understanding general user interaction with website pages and features
You may be able to adjust cookie settings through your browser or device. Please note that restricting certain cookies may affect how parts of the website function.
7. Service Messages and Marketing Communications
We may send communications related to your use of the website or your orders, including:
- order confirmation emails
- shipping updates
- customer service responses
- other service-related notices connected with your purchase
Where permitted by applicable law and consistent with your preferences, we may also send marketing or promotional communications.
If you no longer wish to receive marketing emails, you can use the unsubscribe option in those emails or contact us directly. Choosing not to receive marketing messages does not stop necessary order-related or service-related communications.
8. Data Retention
We may retain personal and order-related information for as long as reasonably necessary for legitimate business or legal purposes, including:
- order processing
- after-sales support
- refund and payment reconciliation
- recordkeeping
- dispute resolution
- fraud review or risk management
- operational and legal compliance needs
When information is no longer reasonably needed, we may delete it, anonymize it, or handle it in another appropriate way according to our systems and applicable legal requirements.
9. Security Measures
We use reasonable technical and operational safeguards intended to help protect information against unauthorized access, misuse, disclosure, loss, or alteration.
Even so, no website, network, or electronic storage system can guarantee complete security in every situation.
Customers also play an important role in protecting their own information. For example, customers should:
- use secure devices and networks
- protect login details if account features are available
- be cautious with suspicious emails or messages
- avoid sharing sensitive information through insecure channels
10. Your Rights and Choices
Depending on the laws that apply in your location, you may have rights relating to your personal information. These may include the right to:
- request access to certain information
- request correction of inaccurate information
- request deletion in some circumstances
- request restriction of certain processing
- object to certain data uses
- opt out of marketing communications
If you want to make a privacy-related request, please contact us using the details at the end of this policy. We may need to verify your identity or request details before processing certain requests.
11. Children’s Information
Our website is not intended to knowingly collect personal information from children below the age threshold set by applicable law.
If you believe that a child’s information has been provided to us improperly, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, tools, or service platforms.
Once you leave our website or interact with a third-party service, your information may be collected and processed under that third party’s own terms and privacy practices. We encourage customers to review the privacy terms of any third-party service they use.
13. Processing Through Service Providers and Different Locations
The website may rely on third-party platforms, tools, or support providers to operate normally. Because of this, information may be processed through systems or providers located in different places, where needed for order handling, communications, analytics, security, or website functionality.
By using the website and providing information, you understand that such processing may occur as part of normal website and order operations.
14. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in website features, business operations, tools used, or legal requirements.
The version published on the website at the relevant time will apply to your use of the website unless applicable law requires otherwise. We encourage customers to review this page periodically.
15. Relationship to Other Website Policies
This Privacy Policy should be read together with the other policies and terms published on our website, including:
Where a specific issue is addressed more directly in another policy, that policy will apply to that issue within its own scope.
16. Contact Information
If you have questions about this Privacy Policy or want to contact us regarding information related to your privacy, please use our Contact page or the details below:
Address: 2050 Tradeport Drive, Orlando, Florida 32824, United States
Phone: +1 (734) 502-7170
Email: [email protected]
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST